Primrose Hill Apartments London Ltd

192 Regent's Park Road   Primrose Hill   London   NW1 8XP

Tel  + 44 (0) 20 7722 7139   Mobile +44 (0) 7971378608

info@primrosehill-london.co.uk  www.primrosehill-london.co.uk

 

How to reserve an Apartment

 

After we have confirmed availability  

Guests are required to fill out our Secure Reservation Form: https://www.primrosehill-london.co.uk/cc_form.html with their contact & travel details. We will then send you a Pro Forma Invoice. We do not take credit card details on the reservation form and do not pass on any personal details to third parties.

 

Payment procedure

Payment for each Reservation can be by Credit or Debit card or Bank Transfer – we only take card details over the phone or Skype. If you wish to pay by Bank Transfer or Sterling we will still require Card details as guarantee.

1.    Deposit                 25% of total fees if arriving more than 8 weeks prior to booking:
Final balance        (or full amount) due with us no later than 8 weeks prior to date of arrival.

2.    We take payments by credit card, which for security reasons we only take over the phone. We can call you or you can call us or if you have Skype we can speak on Skype.

Our Skype address is: Primrose-Hill-Apartments.

 

Alternative ways to pay: Credit/Debit Card, Bank transfer, Sterling Cheque. If payment is made by Cheque or Bank Transfer we still require card details, to 'hold' until end of end of stay, as guarantee for the reservation and against any damage (we do not hold a damage deposit).

 

Arrival & Check Out Times

Arrival after 14:00hrs

Departure:  10:00hrs

For early access or late departure – you may like to reserve the apartment the night before, or the day you leave, (when available) at a half day rate; if so please let us know at time of confirming your reservation.

 

Security

We will hold credit card details that would only be processed in the event of any unreasonable damage to the apartment or its furniture and furnishings - including charges for changing locks/replacing keys lost by guests. Any damages would be charged at ÒcostÓ.  Please be aware changing locks can be very expensive.

Please note we do not charge for the odd broken wine glass for example.

 

Cancellations & Refunds

In the event of cancellations for whatever reason:

1.    Full Refund will be given if cancellation is received more than 8 weeks prior to arrival, less £85 admin fee and any bank charges/fees.

2.    We do not give refunds for cancellations that are 8 weeks or less prior to arrival.

3.    Any person leaving the rented apartment prematurely will not be entitled to a refund.

Insurance:    It is a condition of each booking that the person making the booking must take out insurance to cover themselves and their guests for cancellation of the reservation for whatever reason, personal injury, loss of property and for all eventualities including any damage to the apartment.

 

It is essential that you read and agree the terms and conditions below:

 

Terms & Conditions

 

THE AGREEMENT

 

Primrose Hill Apartments London Ltd acts as the agent for the various property owners and the agreement is between the property owner(s) and guest(s).

 

Apartments will be fully prepared on arrival, thoroughly cleaned, with fresh bed linen and towels in place plus a welcoming bowl of fresh mostly organic fruit, fresh flowers, chocolates, milk, biscuits, a selection of Teas, Coffee and Herbal Tisanes.

 

Duration of your stay

This agreement is for the dates/duration itemised on our invoice and guests are asked to vacate the flat by 10am on their final day unless we have agreed otherwise in writing. It may be possible to extend a stay at the same rate if the flat is available – requests should be put in writing (by e-mail) as early as possible in the stay.

 

During your stay

Please consider our neighbours especially if you arrive or depart at unsocial hours. Guests are responsible for keeping the furniture, fittings, effects, facilities and equipment of their temporary rental accommodation in the same state as at the commencement of the stay. Guests are responsible for any damage or loss occurring in, or to the property, whilst in residence, and damages will be deducted at cost value from the credit card we hold for the booking. Please note we do not charge for the odd broken glass or mug.

 

Should anything untoward occur during your stay, eg a leak, electrical fault or serious spillage, please inform us at once so that we can deal with it as quickly as possible.

 

Please ensure that doors and windows are properly locked when you are away form the property.

 

Insurance:

It is a condition of each booking that the person making the booking must take out insurance to cover themselves and their guests for cancellation of the reservation for whatever reason, personal injury, loss of property and for all eventualities including any damage to the apartment.

 

Use of Apartments

Commercial use of the apartment during the term of the stay is not allowed without prior written permission. This includes photographs or filming for promotional or commercial purposes. Failure to get written permission will have the affect of terminating the agreement immediately, with no refund issued for the balance of the let.

 

Sub-letting of the flat is not allowed and only the guests named on the reservation form may stay in the apartment unless written permission is sought and given.

 

Parties (including childrenÕs parties) are only allowed with prior written permission and in some apartments are not permitted.

 

WiFi Internet is complimentary in all our apartments, and is password secured. Guests need to ensure their computers are compatible with British settings and standards. All Internet Providers, occasionally have temporary short-term Internet communication failure, and on those rare events of Internet failure, we cannot be held responsible for any loss of Internet connection or data associated with it.  Our Internet connections are permanently on, but can be switched off if preferred.

 

Pets/Animals

None are allowed in the apartments without prior written permission.

 

Smoking

All our apartments are non-smoking.  

 

Our responsibilities

In the unlikely event that we have to cancel a booking already confirmed, we will make every endeavour to find an equivalent property for you.  If, however, this is unacceptable to you, we shall refund monies paid in full, but not be liable for any further costs or claims.

 

Our Rates

Our rates are inclusive of all taxes & utilities, except for telephone charges.

 

Cleaning

The apartment will be cleaned once per week, with bed linen and towels changed. If you require more cleaning or ironing, we will be pleased to provide this extra service at £12 per hour. Please contact our office to arrange this. If any guests staying in the apartment develops an infectious illness such as Ôflu we will provide you with clean towels and linen and get you food or prescriptions, if required, but will not be able to enter the apartment.

 

Complaints

Any complaints or damages must be notified to Primrose Hill Apartments London Ltd as soon as possible so that any issues can be addressed immediately.

 

Law

All agreements made between Primrose Hill Apartments London Limited and guests/tenants are deemed to be made in London and are subject to the jurisdiction of the English courts.

 

Primrose Hill Apartments London Limited

We act as agents for the property owners, but neither we, nor they, are to be held liable for any disruptions to your stay, weather conditions, strikes, utility failures, illness, or any cause beyond our, or their control. We are not responsible for the loss of any personal belongings. 

 

Primrose Hill Apartments team want your stay to be as comfortable and enjoyable as possible and are on call from 9am – 5pm and 24/7 for emergencies. 

Insurance: All guests must confirm by ticking the box that they have read our booking policy and these terms and agreements and will be responsible for their own travel/holiday/business insurance before we can process their reservation.

By clicking on the Accept the Terms and Conditions on the booking form you are agreeing to these Terms and Conditions and that Primrose Hill Apartments London Ltd can claim for any damages or items that need replacing on the credit/debit card held as security in the unlikely event of damage and these will be charged at cost.

 

 

 

 

 

 

tel + 44 (0)20 7722 7139 mobile + 44 (0)797 137 8608 ~email info@primrosehill-london.co.uk

Primrose Hill Apartments London Ltd. Company Reg. No. 7387596

Reg'd Office: 7 Torriano Mews, London NW5 2RZ